In case of an emergency after business hours, call the main phone lines and the auto-attendant will prompt you to the doctor-on-call.
Should you have to go to the emergency room please notify the staff there that you are a patient of Dr. Rutman so that he can be notified and all test results can be forwarded to him. Dr. Rutman is on staff at both Scripps Encinitas Hospital and Scripps Memorial Hospital in La Jolla.
Our telephone service is managed by an auto-attendant. Please listen carefully for the extension number that you require. If your party is away from their phone you will be prompted to leave a message. These messages will be checked in the morning before office hours, at lunch time and before we leave for the day. We will respond to your message as soon as possible.
If you have a change in any of the following items, please contact us immediately and speak with
the Billing Department at extension 29:
If your medication bottle says (0) refills and one is needed, please call your pharmacy and instruct them to fax us a medication request form (Fax: 760-598-0078 Vista or Fax: 760-598-0078 La Jolla).
If you require written prescriptions for a mail-order pharmacy or a 90-day supply of medication, please call our main telephone line and choose extension 39. Please leave us a concise message regarding the name of the medication, dosage and quantity you require and how frequently you take the medication. This process may take up to 48 hours.
Office policy dictates that if you have not been seen by the doctor within six months that your prescription may be denied until you are evaluated.
Please try to avoid calling for refills on the weekend by checking to make sure that you have sufficient medication. The doctor may not refill narcotics during the weekend. if a written prescription is needed, please call us to arrange pick up. Certain medications may require pre-authorization by your insurance company.
When the doctor requests fasting lab work we request that you have nothing to eat for 8 hours prior to your lab work.
From time to time the doctor may request that you see another specialist or subspecialist because of your health problems.
We now accept more than 500 different insurance plans. We attempt to be as familiar as we can with their ever-changing policies and provisions. Please try to read over your plan so that you understand your coverage, exclusions, responsibilities, deductible and co-payments. If you are confused, please bring in your policy at the time of your visit. We have trained staff to try to answer your insurance questions.